FAQs
We get it - no one likes scrolling through pages of boring info. That’s why we’ve kept things short, sweet, and straight to the point. Wondering how fast we can get your drinks to your door? Or curious about our latest special offers? You’ll find all the answers right here.
But hey, if something’s still got you scratching your head, don’t hesitate to hit us up! Our team’s always ready to help - after all, we’re here to make your BoozeTime experience the best one yet.
CUSTOMER SUPPORT
Can I change my delivery address after placing an order?
Yes, you can update your delivery address within 1 hour of placing your order by contacting our support team.
What payment methods does BoozeTime accept?
We accept Visa, Mastercard, American Express, PayPal, and Afterpay for flexible payments.
Do you deliver on weekends or public holidays?
Standard delivery is available Monday to Friday. Express delivery may be available on weekends for selected areas.
How do I track my BoozeTime order?
Every order comes with a tracking number. Use it on our website or the courier’s site to see real-time updates.
What should I do if my alcohol delivery is delayed?
Contact our support team immediately, and we will provide updates and help resolve any delays.
Are there limits on how much alcohol I can order?
Yes, orders must comply with Australian liquor laws, and ID verification is required for all deliveries.
What happens if I’m not home to receive my order?
The courier will attempt redelivery or hold your order at a local collection point. We will notify you via email/SMS.
Is my personal information safe with BoozeTime?
Absolutely. We use secure encryption for all orders, payments, and customer data in line with Australian privacy regulations.
Do you offer discounts for bulk orders or parties?
Yes, we offer special pricing on large orders. Contact our sales team for a quote.
Can I return or exchange a damaged product?
If a product arrives damaged, contact us within 24 hours with photos, and we’ll arrange a replacement.
How do I update my account or password on BoozeTime?
Log in to your account, go to ‘Account Settings,’ and follow the instructions to update your details securely.
Do you deliver to remote or regional areas in Australia?
We deliver nationwide, but delivery times and fees may vary for regional locations.
Are there age restrictions for ordering alcohol from BoozeTime?
Yes, you must be 18+ to order. Delivery requires valid ID verification at the time of delivery.