Refund, Exchanges & Returns Policy

At BoozeTime, we aim to provide a reliable and high-quality shopping experience. If there is an issue with your order, we're here to help.

Returns Eligibility

We accept returns and provide refunds in the following situations:

• Damaged products received during transit.
• Incorrect items supplied.
• Products that do not meet Australian Consumer Law guarantees.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery.
• Provide clear photos of the product and packaging.

📧 support@boozetime.com.au

We will review the claim and, where appropriate, provide a replacement, store credit, or refund in accordance with Australian Consumer Law.

Change of Mind

Due to the nature of alcoholic beverages and licensing requirements, BoozeTime does not offer refunds or returns for change-of-mind purchases.

Non-Returnable Items

• Products that have been opened or consumed.
• Items not in their original condition.
• Orders without proof of purchase.

Refund Processing

• Approved refunds will be processed to the original payment method.
• Please allow 3–7 business days for the refund to appear in your account.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Delivery & Compliance Conditions

• The recipient must be 18 years or older.
• Valid photo identification may be required upon delivery.
• Orders cannot be refunded due to failure to provide valid identification.

Business Information

BoozeTime
ABN: 80 398 130 364
Liquor Licence No: LIQP770018386

12 Meluca Crescent,
Hornsby Heights NSW 2077,
Australia

📧 support@boozetime.com.au
📞 +61 434 641 245

Important Notice

BoozeTime supports the Responsible Service of Alcohol.

WARNING: It is an offence to supply alcohol to persons under 18 years of age.

Please drink responsibly.